Customer Service Automation
Handle 80% of support tickets without a human — instantly.
We deploy a custom-trained Kobbot AI chatbot on your website and connect it to your email inbox. FAQ questions are answered automatically. Complex issues are triaged and routed to the right person. Your team handles only what requires a human.
Monthly retainer
- Custom-trained Kobbot AI chatbot embedded on your website
- Email inbox triage and auto-classification
- FAQ auto-response covering your top 20 question topics
- Support ticket creation in your helpdesk (Zendesk, Freshdesk, or HubSpot)
- Escalation rules to route unresolved tickets to the right team member
What this capability brings into the business
Process
How the work moves
Knowledge Base Ingestion
We pull your FAQ page, support docs, policy pages, and past ticket history to train Kobbot on your business.
Escalation Rule Design
We map which topics auto-resolve versus escalate, and to which team member or queue each escalation routes.
Chatbot Deployment
Kobbot is embedded on your site via a lightweight script. We style it to match your brand colors and set the conversation opener.
Email Integration
Your support inbox is connected. Incoming emails are classified, auto-responded when appropriate, or ticketed for human review.
Monitor & Retrain
Monthly review of conversations Kobbot could not resolve. We add those topics to the knowledge base and retrain the model.
Where this capability creates the most leverage
What sits outside this scope
Clear boundaries keep the work focused. Adjacent needs can be sequenced after the assessment.
- Helpdesk platform license fees
- Phone or live video support
- Returns processing or fulfillment integration
- Custom ERP or inventory integrations (quoted separately)
Optional layers
Additional 1,000 conversations/month
$97/moScale conversation volume as your customer base grows.
Multilingual support (Spanish + French)
$197/moAI responds in the language the customer writes in.
FAQ
Questions, answered
What is Kobbot and how is it different from ChatGPT?
Kobbot is our proprietary AI assistant built on Anthropic Claude and trained specifically on your business data. Unlike a generic chatbot, it only answers questions based on your knowledge base — reducing hallucinations and staying on-brand.
What happens when Kobbot cannot answer a question?
It escalates gracefully — either creating a helpdesk ticket, sending a notification to your team, or collecting the customer contact info and promising a follow-up.
Can the chatbot handle returns and order status?
Order status lookups are possible with Shopify or WooCommerce integration. Returns processing requires custom integration — contact us for a scoped quote.
How do I add new FAQs after launch?
You add them to a shared Google Doc or Notion page. We sync updates to Kobbot monthly, or immediately for urgent policy changes.
What does 1,000 conversations per month mean in practice?
One conversation is one customer session — however many messages they send. 1,000 conversations handles roughly 30 customer interactions per day, which covers most small-to-medium businesses.
Will customers know they are talking to AI?
Kobbot identifies itself as an AI assistant. We believe transparency builds trust. The handoff to a human is clearly indicated when escalation happens.
Can I see what questions customers are asking?
Yes. Your monthly analytics report shows the top question categories, resolution rate, escalation triggers, and CSAT scores. You can also access conversation logs anytime.
Put Customer Service Automation in the right sequence.
We will review the current process, confirm the right first phase, and show where this capability fits.